🔄 Returns & Exchanges🛍️✨
Return Eligibility
We accept returns within 7 days of delivery if:
The item is unused.
The item is in its original packaging.
The product shows no signs of wear or damage.
Returned items must:
Show no signs of wear.
Be free from scratches, perfume stains, makeup stains, or damage caused after delivery.
Include original packaging and accessories.
Items that fail quality inspection may be sent back to the customer.
*(UNBOXING VIDEO IS MUST)
Unboxing Video Requirement
To ensure a smooth claims process, we strongly recommend recording an uninterrupted unboxing video when opening your package.
Claims regarding:
Missing items
Damaged items
Incorrect products
may require an unboxing video for verification.
Non-Returnable Items
For hygiene reasons, certain items such as earrings may not be eligible for return unless received damaged or incorrect.
Exchanges
We offer exchanges for:
Incorrect products received.
Damaged products received.
Manufacturing defects.
Damaged or Incorrect Orders
*(UNBOXING VIDEO IS MUST)
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery.
Share your order number and clear photos.
Our team will review and resolve the issue as quickly as possible.
*(UNBOXING VIDEO IS MUST)
Returns sent without prior approval may not be accepted.
Exchange Shipping
For approved exchanges:
The customer may be responsible for sending the original item back unless the exchange is due to a defect or fulfillment error.
Replacement products will be shipped after successful inspection of the returned item.
Refunds
Once your return is approved and received, refunds will be processed to the original payment method within 5–10 business days.
Refunds will be processed to the original payment method whenever possible.
Please note that banks and payment providers may take additional time to reflect the amount.
*Shipping Charges & Refunds*
Original shipping charges are generally non-refundable.
Return shipping costs may be deducted from the refund amount unless the return is due to our error.
In cases of damaged, defective, or incorrect products, return shipping costs will be covered by us.
Color & Product Variations
We do our best to display products accurately.
However, slight variations in:
Color
Texture
Finish
Stone patterns
may occur due to screen settings, photography, and handcrafted elements. Such variations are not considered defects.
Order Cancellations
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and must follow the return policy.
Refused Deliveries
If a customer refuses delivery without prior communication:
Shipping charges may not be refunded.
Additional fees may apply for re-shippin
Order Cancellations
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and must follow the return policy.
✨ A Little Note From Laila
Jewelry is personal. We understand that sometimes a piece doesn’t feel quite right when you see it in person.
Our goal is to keep the process fair, simple, and transparent for you and for us. If you ever have questions, our inbox is always open. 💌