⁉️Before You Ask
❓ Frequently Asked Questions
Laila&Co
Why is the brand called Laila?
Because every woman deserves a little drama, a little romance, and a lot of main-character energy.
What makes Laila different?
We’re not here for boring jewelry.
Laila was created for women who stack, mix, layer, experiment, and wear jewelry as an extension of their personality—not just as an accessory.
Will sold-out products come back?
Some pieces are restocked, while others are limited drops. Follow us on social media or sign up for updates to stay in the loop.
Do you offer gift packaging?
Gift packaging may be available on selected orders and during special occasions.
How can I stay updated on new launches?
Follow us on Instagram and subscribe to our newsletter for first access to new drops, offers, and styling inspiration.
Orders & Payments
How do I place an order?
Simply add your favorite pieces to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation once your purchase is successful.
Can I modify my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to help.
Is Cash on Delivery (COD) available?
Due to non-trustable behaviours of customers ,after placing cod orders ,at delivery time,we don’t and can’t afford COD as of now
Is your jewelry anti-tarnish?
Many of our pieces are anti-tarnish and designed for everyday wear. Product descriptions will specify material details.
Is the jewelry waterproof?
While some pieces may tolerate occasional water exposure, we recommend avoiding prolonged contact with water, perfumes, lotions, and chemicals to maximize longevity.
Will the color fade?
With proper care, your jewelry should maintain its appearance for a long time. Jewelry naturally experiences wear over time depending on usage and care.
Is your jewelry hypoallergenic?
Many of our pieces are suitable for sensitive skin. Specific material details can be found on individual product pages.
Are your pieces lightweight?
Most of our designs are selected with comfort in mind. Product descriptions include size and weight details where relevant.
Can I wear the jewelry every day?
Absolutely. Many Laila pieces are designed to become part of your daily uniform.
Returns & Exchanges
Can I return my order if I don’t like it?
Eligible products may be returned within our return window, provided they are unused and in original condition.
Are earrings returnable?
Due to hygiene reasons, earrings are generally non-returnable unless damaged or incorrectly delivered.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days.
What if I receive a damaged item?
Please contact us within 48 hours of delivery with photos and an unboxing video.
Jewelry Care
How should I store my jewelry?
Store your jewelry:
- In a dry place
- Away from moisture
- In its pouch or box
- Separately from other pieces to avoid scratches
Can I wear jewelry while sleeping?
We recommend removing jewelry before sleeping to prevent accidental damage.
Can I wear jewelry while exercising?
Sweat and friction may affect jewelry over time, so it’s best to remove pieces before workouts.
How do I clean my jewelry?
Use a soft, dry cloth to gently wipe your jewelry after use.
Will sold-out products come back?
Some pieces are restocked, while others are limited drops. Follow us on social media or sign up for updates to stay in the loop.
How can I stay updated on new launches?
Follow us on Instagram and subscribe to our newsletter for first access to new drops, offers, and styling inspiration.
Still Have Questions?
💌 Email: heylailaco@gmail.com
“No question is too small. Unless it’s ‘Do I really need another pair of earrings?’ The answer is probably yes.” ✨😉