📦 Where’s My Jewelry?
At Laila & Co, we’re committed to getting your jewelry safely from our jewelry box to yours.
Order Processing
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, festive seasons, product launches, or high-volume periods, processing times may be extended.
Shipping Timelines
Within India
Standard Shipping: 3–7 business days
Remote locations may require additional delivery time.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
Free shipping offers, when available, will be automatically applied according to the promotion terms.
Order Tracking
Once your order has been dispatched, you’ll receive:
A shipping confirmation email or message.
A tracking number.
Tracking updates may take up to 24–48 hours to appear after dispatch.
Multiple Products in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on availability and packaging requirements.
You will receive tracking details for each shipment.
Delivery Delays
While we work with trusted courier partners, delays may occur due to:
Weather conditions
Public holidays
Natural disasters
Strikes or transportation disruptions
Customs inspections
Incorrect shipping information
Laila & Co is not liable for delays caused by courier services or circumstances beyond our control.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
Laila & Co cannot guarantee recovery of packages delivered to incorrectly entered addresses.
Failed Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery remains unsuccessful:
The package may be returned to us.
Re-shipping charges may apply before a second dispatch.
Lost Packages
If your package appears lost in transit:
Contact us within 7 days of the expected delivery date.
We’ll investigate the matter with the courier partner.
Resolution timelines may vary depending on the courier’s investigation process.
Delivery Confirmation
Once a package is marked as delivered by the courier partner, responsibility for the package transfers to the customer.
If you believe a delivered package is missing, please contact us immediately so we can assist in investigating the issue.
Need Assistance?
Questions about your shipment?
💌 Email us at: heylailaco@gmail.com
Instagram: @heylailaco
We’ll be happy to help track down your jewelry and make sure it finds its way home. ✨
“Good things take time. Great earrings take 3–7 business days.” 💌✨